You: Oh Carrie... I've changed my mind about my order and need to return it.
What do I do?
Me: If you do need to return your order for any reason, don't worry!
Provided you send back your item(s) within 28 days of having purchased them - unused, in tip-top condition and with the original packaging intact, I will arrange your choice of shop credit or refund for you. Just drop me a line at firstname.lastname@example.org and I'll send you a returns slip + all the info you need.
Important: Cost of original delivery is non-refundable and return postage will not be reimbursed - except where items are faulty.
Certain items are non-returnable (earrings, lingerie, swimwear, cosmetics, custom pieces, vintage pieces - for example). Non-returnable items will be highlighted as such in the in-shop product description so please keep a look out to avoid any unexpected mix-ups later.
Refunds will be processed within 7 days of me receiving your returned items.
Cashola will repaid via the original payment method used.
You: Um... Carrie? I'm pretty sure my item is faulty. Can you help me please?
Me: Oh crikey. I'm so sorry you've received a faulty item. Of course I can help.
I always, always take extra special care to make sure your NOT THE KIND purchases leave the studio in perfect condition but where something goes wrong, I promise to make it right.
If you need to return a faulty item, get in touch at email@example.com. Where I can offer a replacement item, I will. Where a replacement item is unavailable, I will offer shop credit or a full refund - whichever you prefer.
Cost of original delivery is non-refundable but I will reimburse you for return postage.